Delivery and Returns FAQs



How long will it take for my order to arrive? 

International orders are dispatched from our factory in Crookwell, Australia via Australia Post International Standard within 3-5 business days (excluding pre-orders), depending on when we receive the order. 


To estimate delivery time to your location, please visit the Australia Post website.


For shipping enquiries, please contact us.



Where do you ship to and how much?

We offer free international shipping to the US, Canada and New Zealand on all orders over $100 AUD from our factory in Crookwell, Australia. Shipping is a flat rate of $15 AUD for all orders under $100 AUD.


We do not currently ship to countries outside of the countries listed above.


It is important to note that international purchases may incur taxes or import duties, upon arrival at their destination, specific to your country.



What happens if I order the wrong size?

Please note, that our socks are knitted larger to allow for approximately 10% shrinkage on the first wash.


Returns for wrong selection or change of mind (eg. wrong size, style, color choice) must be returned to us at the customer’s expense in unused, unwashed,  and 100% original condition with all the original packaging materials. If this criteria is not met, the item(s) will be returned back to the customer, at the customer's expense.


For wrong selection/change of mind we can provide a refund, or an exchange of products of the same value.


For our Returns Policy, including our Returns Form and steps on how to send us your returns, please click here.


Our Returns Policy is valid for 60 days, from the date of purchase.


Before making a purchase, we strong recommend using our Sock Guide, to determine your correct size and preferred sock style.