Delivery & Returns
OUR SHIPPING METHODS AND RETURNS POLICY
We offer free international shipping to the US, Canada and New Zealand on all orders over $100 AUD from our factory in Crookwell, Australia. Shipping is a flat rate of $15 AUD for all orders under $100 AUD.
We do not currently ship to other countries outside those listed above.
It is important to note that international purchases may incur taxes or import duties, upon arrival at their destination, specific to your country.
International orders are dispatched from our factory in Crookwell, Australia via Australia Post International Standard within 3-5 business days (excluding pre-orders), depending on when we receive the order.
To estimate delivery time to your location, please visit the Australia Post website.
We know that online shopping can be daunting, and we want you to be happy with your purchase.
Please see following our Returns Policy, including steps to return your Lindner Socks products.
Before considering a return for wrong size selection, please note, all our socks are knitted larger to allow for approximately 10% shrinkage on their first wash.
Please also read and follow care instructions on your sock labels as no refunds, replacements, or exchange will be offered for damage due to improper care.
We ask you to also note the following:
- We remind our customers to choose products carefully, including using our Sock Guide, before placing your order. If you have any queries, please do not hesitate to contact us.
- Before returning an item, please contact us.
- Our Returns Policy is valid for 60 days from your date of purchase.
While all care is taken to ensure that only great quality products leave our factory. Occasionally, despite our efforts, a customer may find their socks have a fault. Refunds or exchanges are available for genuine manufacturing faults, up to 60 days from the date of purchase.
Here are the steps to follow, should you believe your Lindner Socks products have a manufacturing fault:
- Please email us at firstname.lastname@example.org a photo clearly showing the fault, along with your name, contact details and order number. Please also advise whether you are seeking a refund or replacement pair.
- If the product is deemed to have a genuine manufacturing fault, we will arrange either a full refund, or a replacement pair to be shipped to you. In some circumstances where our production team may wish to investigate the fault further, we may also include a prepaid satchel with your replacement pair, and ask you to send the faulty pair back to us.
If the product is found to not have a genuine manufacturing fault, we will contact you to discuss the reasons why.
Exchanges/Refunds for Wrong Selection or Change of Mind
We understand that sometimes when products arrive, they are not quite what you expected.
That is why we provide exchanges and/or refunds up to 60 days from the date of purchase for wrong selection (i.e size*, color, style) or change of mind. However, please note, all returns must be in unused (ie. unworn), unwashed, and 100% original condition with all the original packaging materials. If this criteria is not met, the item(s) will be returned back to the customer, at the customer's expense.
For wrong selection or change of mind, items are returned at the customer's expense.
For wrong selection or change of mind we can provide a refund for the product, or an exchange of products of the same value. Currently, we are unable to exchange products of a higher or lesser value. In these circumstances, a refund will be arranged (less the postage cost).
*Please note, our socks are knitted to allow for shrinkage on their first wash.
Here are the steps to follow, should you wish to seek a refund or exchange in the case of wrong selection or change of mind:
- Before returning an item, please email us advising us the item(s) you wish to return, along with your name, contact details and order number. Please also advise whether you are seeking a refund or exchange.
- Fill out our Returns Form and return it with your return/exchange item(s) to PO Box 20, Crookwell, NSW, Australia 2583. If you are requesting an exchange, please also include a stamped, self-addressed, prepaid satchel so we can send the replacement items to you.
- In circumstances where a prepaid satchel is not included, the customer will be invoiced for the postage costs.
If you have any questions about our Returns Policy, please contact us – we’re here to help!